Sennheiser Warranty Claim

EPOS Sennheiser Warranty Claim Form

All EPOS Sennheiser Enterprise headsets come with a 2 year warranty (*SC 600 series comes with 3 years) and while the build of your device is usually of the utmost quality and workmanship, we know that from time to time a failure may occur.

Please complete this form to arrange a warranty return. The more detail you can provide, the quicker we can arrange a replacement. This process is available to all reseller partners and their end users who purchased goods from Auroz

We aim to have a warranty claim processed within 36 hours of you submitting this request, subject to stock on hand.
User type*
Are you a:
- Reseller
- End User
CAPTCHA
Thanks, next we just need to collect some details about where you purchased your device from. Click Next
Thanks, next we just need to collect some details about you. Click Next

Reseller Details
In order to complete your warranty claim, we need to know some details about where you purchased your device from.
We may verify these details with your place of purchase in order to proceed with replacing your product.
Place of Purchase
Please tell us where you bought your device from
Invoice Number
Please enter the invoice number (if known)
Date of purchase*
When did you purchase your device?
Date Format: MM slash DD slash YYYY
Proof of purchase
If you have a copy of your proof of purchase, please upload it here. Alternatively you can email your proof to warranty@auroz.com.au
Reseller Details
In order to facilitate your return, we need some information about your purchase.
Reseller Name
Contact Name
First Last
Email*
Enter Email Confirm Email
Phone
Return Shipping Address*
Please provide the address for where the replacement goods will be shipped to.

Street Address Address Line 2 City State Postcode

Manufacturer Assistance
Have you spoken to Sennheiser?*
We can speed up the process if Sennheiser has been involved in troubleshooting your issue
- Yes
- No
RA Number
Did Sennheiser give you a return approval number?
Contact
Who did you speak to?
Thanks, please click Next

Product Details
Please enter the details on the product(s) you wish to return.
Product Model*
Please select your device type to be returned.
Serial Number
Do you know the serial number of the device?
Fault Description
Please explain briefly what the issue is with your device
List*
Please tell us the model, quantity, serial number (if known) as well as a description of the fault.

Use the + button if you have multiple products.
Model Quantity Serial Number Fault Description Auroz Invoice #
Advanced Warranty Replacement Declaration*
In order to process your warranty claim, we need to know that you are:
- Authorised to submit warranty claims on behalf of your organisation
- Aware that when I proceed with this claim, if the products I am claiming for are found NOT faulty that my company may be invoiced for the costs of both the replaced goods and also any associated shipping charges
Once you have completed filling in the details about your warranty, click submit.

Contact Details
Please provide us with your contact details, so we can arrange to send your replacement unit to you.
Company
Name*
Prefix First Last
Email*
Phone*
Delivery Address
Where would you like your replacement device shipped?
Address*
Street Address Address Line 2 City State Post Code
Thank you
Thank you for your submission. We aim to process your claim in the next 2 working days.
Click Next to submit your claim
Phone
This field is for validation purposes and should be left unchanged.

Model	Quantity	Serial Number	Fault Description	Auroz Invoice #

EPOS Sennheiser Warranty Claim Form