Step 1 of 5 0% EPOS Sennheiser Warranty Claim Form All EPOS Sennheiser Enterprise headsets come with a 2 year warranty (*SC 600 series comes with 3 years) and while the build of your device is usually of the utmost quality and workmanship, we know that from time to time a failure may occur. Please complete this form to arrange a warranty return. The more detail you can provide, the quicker we can arrange a replacement. This process is available to all reseller partners and their end users who purchased goods from Auroz We aim to have a warranty claim processed within 36 hours of you submitting this request, subject to stock on hand. User type*Are you a:ResellerEnd UserCAPTCHAThanks, next we just need to collect some details about where you purchased your device from. Click NextThanks, next we just need to collect some details about you. Click Next Reseller DetailsIn order to complete your warranty claim, we need to know some details about where you purchased your device from. We may verify these details with your place of purchase in order to proceed with replacing your product.Place of PurchasePlease tell us where you bought your device fromInvoice NumberPlease enter the invoice number (if known)Date of purchase*When did you purchase your device? Date Format: MM slash DD slash YYYY Proof of purchaseIf you have a copy of your proof of purchase, please upload it here. Alternatively you can email your proof to warranty@auroz.com.au Reseller DetailsIn order to facilitate your return, we need some information about your purchase.Reseller NameContact Name First Last Email* Enter Email Confirm Email PhoneReturn Shipping Address*Please provide the address for where the replacement goods will be shipped to. Street Address Address Line 2 City State Postcode Manufacturer AssistanceHave you spoken to Sennheiser?*We can speed up the process if Sennheiser has been involved in troubleshooting your issueYesNoRA NumberDid Sennheiser give you a return approval number?ContactWho did you speak to?Thanks, please click Next Product DetailsPlease enter the details on the product(s) you wish to return. Product Model*Please select your device type to be returned.Select One506052 3.5 MINI JACK ADAPTOR506488 3.5MM TO 2.5MM ADAPTER502704 ADP RJ-45-RJ9500233 AIA 01506472 AL-SATA 01500107 AMS 01506034 ATB 02500106 ATC 01502175 ATC 02504373 BACK PLATE DW 10 BS500759 BATT-01504375 BATTERY LID DW PRO 1504376 BATTERY LID DW PRO 2510611 BODYPACK FRONTCOVER DW800-FC L510612 BODYPACK FRONTCOVER DW800-FC L502558 BS-S-VMX100_OFFICE504579 BTD 800 USB504578 BTD 800 USB ML500749 BW 900-EU91552 CABLE CLIP LARGE, 1VE=20EA91551 CABLE CLIP SMALL502334 CALC 01504570 CAR CHARGER, SMALL SIZE504580 CARRY CASE506059 CARRY CASE 02507228 CARRY CASE 04504149 CAVA 31506509 CB 025357 CC 510500767 CC 513500215 CC 515504015 CC 515_IP5358 CC 5205359 CC 5305360 CC 5405361 CC 550504017 CC 550_IP504572 CC SH REPAIR KIT500359 CCEL 190-29887 CCEL 191500360 CCEL 191-1500361 CCEL 191-29888 CCEL 192500271 CCEL 193500366 CCEL 193-2500363 CCEL 194500610 CCEL 195504360 CD 03 DW SERIES9907 CEDPC 1504102 CEHS-AL 01504100 CEHS-AV 01504536 CEHS-AV 03504589 CEHS-AV 04506037 CEHS-AV 05504103 CEHS-CI 01504533 CEHS-CI 02506038 CEHS-CI 03507234 CEHS-CI 04504105 CEHS-DHSG506033 CEHS-MB 01507236 CEHS-NEC 01507237 CEHS-NEC 02506077 CEHS-PA 01504104 CEHS-PO 01504590 CEHS-SH 01504101 CEHS-SN 01504188 CEHS-SN 02508344 CEHS-SP 01504186 CEUL 31504187 CEUL 32507090 CEUL 33507091 CEUL 34500425 CEXT 01502524 CEXT 02500232 CGA 01504366 CH 10504365 CH 10 USB507239 CH 30506039 CH20 MB506040 CH20 MB USB500175 CHS 00500170 CHS 01500173 CHS 08500172 CHS 17500174 CHS 20500171 CHS 24500181 CLS 00500176 CLS 01500179 CLS 08500178 CLS 17500180 CLS 20500177 CLS 24506090 CMB 01 CTRL504537 CNF 0191544 COLOR CLIPS91543 COLOR CLIPS500761 CPHBS-01500762 CPHBS-025372 CPHUI 1500104 CSHS 00500099 CSHS 01500101 CSHS 08500102 CSHS 17500103 CSHS 20500100 CSHS 24500267 CSIM 015371 CSTD 005362 CSTD 01500480 CSTD 01-1500234 CSTD 075365 CSTD 08502340 CSTD 08-1500235 CSTD 135364 CSTD 175366 CSTD 205363 CSTD 24502391 CUIDP 015373 CUIPC 1500098 CXHS 009908 CXHS 019910 CXHS 08500096 CXHS 17500097 CXHS 209909 CXHS 24506428 D 10 BS PHONE-AUS506439 D 10 BS USB ML-AUS506435 D 10 BS USB-AUS506420 D 10 HS506411 D 10 PHONE-AUS506419 D 10 USB ML-AUS506415 D 10 USB-AUS504167 DHS 03504324 DW 10 HS504457 DW 10 ML-AUS504433 DW 10 PHONE-AUS504469 DW 10 USB ML - AUS504315 DW 10 USB-AUS504303 DW 10-AUS504307 DW 20 - AUS504325 DW 20 HS504461 DW 20 ML-AUS504437 DW 20 PHONE-AUS504473 DW 20 USB ML - AUS504319 DW 20 USB-AUS504311 DW 30 - AUS504326 DW 30 HS504465 DW 30 ML-AUS504441 DW 30 PHONE-AUS504477 DW 30 USB ML - AUS504323 DW 30 USB-AUS500885 DW 800-INTERCOM-US504374 DW BATT 03504481 DW BS ML-AUS504445 DW BS PHONE-AUS504485 DW BS USB ML - AUS504337 DW BS USB-AUS504333 DW BS-AUS504592 EAR PAD HOLDER L SC 600506523 EH 20504370 EH DW 10 B506454 EH DW-SD 10 B WITH SLEEVE504352 EH SET DW 10 F504594 FIXATION KIT 01 SC 600504032 FIXATION KIT-HSL10502729 GSM-ADP-CBB01502725 GSM-ADP-CERIC02502728 GSM-ADP-CHTC01502726 GSM-ADP-CNOK01502727 GSM-ADP-CNOK02504008 GSM-ADP-CSAM01502730 GSM-EXT-CERIC2CERIC504377 HEAD PADS DW PRO 292847 HEADBAND PAD CC LINE92846 HEADBAND PAD SH35091542 HEADSET HOLDER508300 HEADSETUP PRO 1/200508305 HEADSETUP PRO 10000+508301 HEADSETUP PRO 150/500508304 HEADSETUP PRO 2000/11000508302 HEADSETUP PRO 450/1000508303 HEADSETUP PRO 900/2200507288 HMX 46-II SPARE PART502599 HS BW900 02506524 HSA 20507217 HSA SDW 10504591 HSA-PRESENCE502392 HSH 04500712 HSL 10507226 HSL 10 II507227 HSL 10 SPARE CABLE92821 HYGENE PADS92820 HYGENE PADS, 10 PIECES91530 HZP 01 EARPAD SMALL SH310-40,91532 HZP 03 EARPAD LARGE CC500/515-91529 HZP 06 FOAM EARPAD LARGE CC500504065 HZP 17504150 HZP 18504151 HZP 19504152 HZP 20504153 HZP 21504154 HZP 22504155 HZP 23504349 HZP 25 DW 10504350 HZP 29 DW 20 + 30504411 HZP 30 SC 200504412 HZP 31 SC 200504550 HZP 32504551 HZP 33504560 HZP 34504561 HZP 35504562 HZP 36504563 HZP 37506512 HZP 46 BLACK506513 HZP 47 BLACK507212 HZP 48508309 HZP 50508312 HZP 51508321 HZP 52508322 HZP 54508324 HZP 55507066 HZP SDW 10507067 HZP SDW 30, 6091531 LEATHERETTE EARPAD MEDIUM91536 LEFT/RIGHT EAR CLIP508362 MB 360 UC507092 MB 660 UC507093 MB 660 UC MS506041 MB PRO 1506042 MB PRO 1 UC506043 MB PRO 1 UC ML506044 MB PRO 2506045 MB PRO 2 UC506046 MB PRO 2 UC ML504348 MCH 7504545 NAME PLATE CC&O504414 NAME PLATE COVER SC 200504353 NAME PLATE SET DW 10504351 NAME PLATE SET DW 20 + 30506525 NB 20500276 NT TCI 01-120500277 NT TCI 01-EU500278 NT TCI 01-UK91540 POPSHIELD506051 POUCH - SP SERIES506066 PRESENCE BUSINESS508341 PRESENCE GREY BUSINESS508342 PRESENCE GREY UC506476 PRESENCE HEADBAND504576 PRESENCE UC504575 PRESENCE UC ML504362 PS 02500764 PS-02504354 QG 01 DW 10500763 QG-HC-BW 900506467 RJ 45 - 2,5MM - AUDIO CABLE506094 RJ 45 - RJ 11 - AUDIO CABLE504364 RJ 45 - RJ9 - DW508314 SC 130 USB508353 SC 130 USB-C508318 SC 135508316 SC 135 USB508355 SC 135 USB-C508315 SC 160 USB508354 SC 160 USB-C508319 SC 165508317 SC 165 USB508356 SC 165 USB-C504401 SC 230504403 SC 230 USB504405 SC 230 USB CTRL506480 SC 230 USB CTRL II504407 SC 230 USB ML506482 SC 230 USB MS II504409 SC 232508329 SC 238504402 SC 260506515 SC 260 ATC/C3 UT504404 SC 260 USB504406 SC 260 USB CTRL506481 SC 260 USB CTRL II504408 SC 260 USB ML506483 SC 260 USB MS II504410 SC 262508330 SC 268504548 SC 30 USB CTRL504546 SC 30 USB ML506500 SC 40 USB CTRL BLACK506498 SC 40 USB MS BLACK507082 SC 45507084 SC 45 USB CTRL507083 SC 45 USB MS504549 SC 60 USB CTRL504547 SC 60 USB ML504556 SC 630504554 SC 630 USB CTRL504552 SC 630 USB ML504558 SC 632507253 SC 635507254 SC 635 USB508367 SC 635 USB-C506494 SC 638504557 SC 660508311 SC 660 ANC USB507099 SC 660 TC504555 SC 660 USB CTRL504553 SC 660 USB ML504559 SC 662507256 SC 665507257 SC 665 USB508368 SC 665 USB-C506495 SC 668506504 SC 70 USB CTRL BLACK506502 SC 70 USB MS BLACK507085 SC 75507087 SC 75 USB CTRL507086 SC 75 USB MS507058 SDW 10 HS507045 SDW 3 BS - AUS507059 SDW 30 HS507049 SDW 5 BS - AUS506581 SDW 5013 - AUS507005 SDW 5014 - AUS506593 SDW 5015 - AUS507017 SDW 5016 - AUS506585 SDW 5033 - AUS507009 SDW 5034 - AUS506597 SDW 5035 - AUS507021 SDW 5036 - AUS506589 SDW 5063 - AUS507013 SDW 5064 - AUS507001 SDW 5065 - AUS507025 SDW 5066 - AUS506491 SECURITY CABLE LOCK504012 SH 230_IP504011 SH 230_IP_USB500223 SH 2505352 SH 3105353 SH 3205354 SH 330504013 SH 330_IP500766 SH 333500631 SH 335504178 SH 338 IP5355 SH 3405356 SH 350504014 SH 350_IP504179 SH 358 IP92841 SHS 01 SINGLE SIDED HEADBAN500752 SHS 02504344 SHS 02 DW 10504166 SHS 03506443 SHS 05 D 1092817 SINGLE SIDED HEADBAND500808 SNB 01506047 SP 10506048 SP 10 ML506049 SP 20506050 SP 20 ML507211 SP 220 MS507210 SP 220 UC508345 SP 30508346 SP 30 +506521 SP LINK ADAPTER507068 SPARE BATTERY SDW 10507069 SPARE BATTERY SDW 30, 60506444 SPARE FOOT D 10504595 SPEAKER COVER SC 600506475 SSA-4P5050F, USB POWER SUPPLY502525 TCH 01502596 TCH 01 SPARE500275 TCI 0191534 TEMPLE PAD CC91533 TEMPLE PAD SOHO500620 THA 01 AMPLIFIER504157 TPC 03502516 TPS 02504156 TPS 03504413 TPS 04 SC 200504597 TPSC 01 SC 600500765 UG-CD-BW 900507238 UI 10 BL508349 UI 20 BL USB9882 UI 7109883 UI 7209884 UI 730500789 UI 740 EU1502178 UI 760504003 UI 760-USB-ADAPTER504534 UI 770506496 UI 815507064 UNI PS AUS 0294707 UNI PS EU 0192892 UNI PS UK 01507063 UNI PS US 02504581 USB CABLE SHORT504363 USB CABLE-DW508320 USB CC 1X5507281 USB-A TO USB-C ADAPTER508357 USB-C CC 1X5507259 USB-CC 6X5 MS508369 USB-CC C 6X5507089 USB-CC X5 CTRL507088 USB-CC X5 MS506035 USB-ED 01506478 USB-ED CC 01506479 USB-ED CC 01 MS506036 USB-RJ9 01502394 UUSB 7504004 UUSB 8502837 UUSB 9-RJ45Serial NumberDo you know the serial number of the device?Fault DescriptionPlease explain briefly what the issue is with your deviceList*Please tell us the model, quantity, serial number (if known) as well as a description of the fault. Use the + button if you have multiple products.ModelQuantitySerial NumberFault DescriptionAuroz Invoice # Advanced Warranty Replacement Declaration*In order to process your warranty claim, we need to know that you are: Authorised to submit warranty claims on behalf of your organisation Aware that when I proceed with this claim, if the products I am claiming for are found NOT faulty that my company may be invoiced for the costs of both the replaced goods and also any associated shipping charges Once you have completed filling in the details about your warranty, click submit. Contact DetailsPlease provide us with your contact details, so we can arrange to send your replacement unit to you.CompanyName* Mr.Mrs.MissMs.Dr.Prof.Rev. Prefix First Last Email* Phone*Delivery AddressWhere would you like your replacement device shipped?Address* Street Address Address Line 2 City State Post Code Thank youThank you for your submission. We aim to process your claim in the next 2 working days. Click Next to submit your claim EmailThis field is for validation purposes and should be left unchanged.